that’s how you put up a powerful knowledge base for your customers!
The knowledge base on your website is a boon for your support agents and customers. You ask us how? Well, it\'s not surprising that customer service reps have to deal with a lot of issues throughout the day. Also, most of the queries they have to face are simple and repetitive. The time spent helping all customers with similar situations (and simpler) Problems can be effectively used to solve more critical problems. This is a source of knowledge that can help. This means that it is inevitable to have an effective knowledge base! You can do that. Get rid of common problems first: Today\'s customers prefer to solve problems themselves. So empower them to do this for your responsibility. Building a knowledge base can help them do this. All you need to do is get together with your support team and start working on the most common issues. Now, customers can simply browse through the main list of your most common support queries before starting a chat or making a phone call. Take adv...