that’s how you put up a powerful knowledge base for your customers!

The knowledge base on your website is a boon for your support agents and customers. You ask us how?
Well, it\'s not surprising that customer service reps have to deal with a lot of issues throughout the day.
Also, most of the queries they have to face are simple and repetitive.
The time spent helping all customers with similar situations (and simpler)
Problems can be effectively used to solve more critical problems.
This is a source of knowledge that can help.
This means that it is inevitable to have an effective knowledge base!
You can do that.
Get rid of common problems first: Today\'s customers prefer to solve problems themselves.
So empower them to do this for your responsibility.
Building a knowledge base can help them do this.
All you need to do is get together with your support team and start working on the most common issues.
Now, customers can simply browse through the main list of your most common support queries before starting a chat or making a phone call.
Take advantage of email templates: email templates are a great way to get your live chat agent to use professional answers.
In addition, these templates help ensure the consistency of the knowledge base in a variety of possible ways.
Include graphics in the knowledge base: there is no hard rule that the knowledge base must be a collection of informative text arranged as blocks of data.
You can make it more interesting by including graphics and videos.
These visual effects can actually make it more attractive and expressive.
Integrate it with other tools: consider integrating knowledge sources with tools such as Google Analytics, AddThis, Disqus, and other marketing and sales drivers.
This integration adds to the power of an effective knowledge base.
Stay updated: It\'s not enough to just create a solid knowledge base and provide it to customers.
It needs to be checked and updated on a regular basis.
Employees can constantly check, view information, and correct any errors.
They can add feedback and update the content to keep it in a useful state.
Hope you are now sure to have a solid knowledge base on your website!

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